Voicemail services are indeed vital in this changing world especially for those who owned a business since they are faced in a hectic environment. The good thing about voicemail services is that if you are not present in your office and an incoming call is happening the machine can just provide certain course of action on what to do while you’re gone.
It was also observed that 70% of calls made in the corporate world are not really answered by its receiver, it’s probably for a reason that the lines are busy or they are not in the office. If voicemails are available then customers don’t need to feel bad since there calls are not left unanswered.
You must know that voice mails are not just beneficial to the clients but also to the employees. It is unavoidable for employees to leave their desks perhaps there’s a certain task they have to do or for personal reasons, with the voice mails they can just check if they have missed calls and do what is necessary. Since the customer’s calls are not taken for granted still they can feel secure that their needs are the priority of the company although the call was not directly received by the employee.
For instance, someone is calling your phone number and you were unable to answer after 4 rings then automatically it is directed to the voice-mail system the same goes if the line is busy. For the greetings, it is usually recorded ahead of time and it often asks the called to leave a message. Rest assured unauthorized individuals will not be able to access your mailboxes thru your PC or touch-tone telephone since it is encrypted with passwords.
For some they’d like to leave a message rather than talk to someone from the company because they don’t like to get interrupted while expressing their sentiments or their thoughts. Since the message is receive in an explicit manner the employees will feel more comfortable in getting the message.
The other primary benefit includes receiving messages any time of the day and night for entire week. It doesn’t matter if it’s non working days or hours since the callers can just drop by and leave a message. For a more intricate voice mail systems, they even notify the employees thru pager if there are voice mails received. Here are some of the features found in voice mails.
Voice mail systems are more beneficial compared to an answering machine since it’s more sophisticated in nature and it is already computerized.
2. You must be aware too that incoming messages are stored in the system and they are classified according to the caller or who is the owner of that number.